Did I miss something? What are those CodeRage X PREVIEW videos uploaded on Embarcadero's YouTube account? Description says:
Did I miss something? What are those CodeRage X PREVIEW videos uploaded on Embarcadero's YouTube account? Description says:
"Full video is available with an active Update Subscription"
https://www.youtube.com/user/EmbarcaderoTechNet/videos
https://www.youtube.com/user/EmbarcaderoTechNet/videos
"Full video is available with an active Update Subscription"
https://www.youtube.com/user/EmbarcaderoTechNet/videos
https://www.youtube.com/user/EmbarcaderoTechNet/videos
Also the playlist is now named "CodeRage X On Demand - Delphi". The C++ one is missing too. I also noted that the track itself was bouncing in between private, public, private, public
ReplyDeleteHopefully they won't hide this stuff behind some marketing registration or login related thing. It would be contrary development to the openness the whole software development field has been moving to over the last 2 decades.
ReplyDelete/OMG
ReplyDeleteMarco Cantù That has to be the worst marketing idea ever! Hiding the bits that show developers why this is a good tool?
ReplyDeleteNot to forget the situation where the update subscription status not necessarily is linked with all accounts (ref. issues with beta access for sites with multiple users, but only the primary contact is recognized as having update subscription.
Since the inception of Update Subscription, we stated that we were going to provide "exclusive, premium content" to customers on subscription. We have produced some new specific content, but it makes sense to offer some of the most technical sessions to active subscription customers only. We keep sharing the videos that show "why this is a good tool" to all developers, and the majority of CodeRage X videos will be available for all. However, some of them will be restricted.
ReplyDeleteIf we promise premium content and keep sharing with all customers and even non-customers (and even non-customers using the latest versions due to piracy) we produce, what's the added value of Update Subscription?
As for the update subscription link with accounts, that is something we can work on to reduce the friction. We need to do it anyway (betas, etc), so we are more than willing to work that out.
facepalm
ReplyDeleteExclusive, premium content is fine - and if the CodeRage sessions had been limited to subscribers - this could have made sense. AFAIK, it was open for everyone. Locking it in afterwards, is a really bad idea. Since I am in the previously mentioned situation where someone else in my company is the primary contact - this means that even if I signed up for CodeRage with the intent of seeing the sessions later - now I can't. I guess I don't need to explicitly express how annoying that is.
ReplyDeleteLars Fosdal is right. The company I work for is managing licenses and relative stuff, and us devs don't have access to the account info. So how are we supposed to get that content?
ReplyDeleteCustomer relations 101, don't piss of your customers, be nice to them
ReplyDeleteMarco Cantù You are creating a walled garden that no-one on the outside can see into, whilst attempting to trap those on the inside and keep them paying for the privilege. You may squeeze a few more dollars out of Delphi old-timers for a while until they get fed up and leave, but if you want to attract new people, they have to see that it is a nice place to stay.
ReplyDeleteYeah, I couldn't work out how to see the full content. I probably wasn't trying hard enough.
ReplyDeleteHow not to grow the customer base. Also, CodeRageX isn't "new premium content". New, yes, as in new topics, not a new feature, but it's always been free and open.
ReplyDeleteI wouldn't link this to new management. Isn't it the same people making the decisions as before?
ReplyDeleteThe subscription content is still not there, the conference was last week, it is being set up. I don't buy the "all content should be free" idea, have some background as content (books) author, you know.
ReplyDeleteThe plan it to have more content, some of which won't be available to all customers and non-customers, and some of which will be only for Update Subscription customers. I don't see the issue here. I understand this might imply change in expectations...
In any case, I've forwarded this thread internally, I'm not directly involved in the specific details.
I fully agree we need the Update Subscription customers to have access, regardless of their account configuration. This another issue I'll follow up internally.
Chris M & Javier Hernández - I think you both are overgeneralizing. Stay with addressing the current issue: content which has been public, appears to have been made non-public - something which is annoying at best, and unreasonable at worst.
ReplyDeleteJavier Hernández He's not defending Embarcadero. He's criticising your approach. He's suggesting that you concentrate on this issue, and not descend into mud slinging about the ownership change.
ReplyDeleteWhen I signed up for CodeRage I was lead to believe that the content (replays) would become available to me later.
ReplyDeleteJavier Hernández I will always attack inaccurate claims, straw-man arguments and general stupidity. In addition, I will question the sanity of managerial decisions like the one that EMBT did with the CodeRage recordings.
ReplyDeleteI have to admit, though, that people who make sweeping statements based on cherrypicked details, really piss me off. It shows either a lack of maturity, or a lack of understanding - willfull or not - or both.
Reinier Sterkenburg Are up on Update Subscription? Is there a video you wanted access to that isn't available to you?
ReplyDeleteRandy Sill If you message me on Hangouts I can get you access to the other 5 videos.
ReplyDeleteJim McKeeth Yes we have Subscriptions. I'm not sure at this point whether this means that me and my colleagues will be able to access the replays without going through hoops because our Delphi licenses are bought by our purchase department.
ReplyDeleteIf it works through the EDN accounts on which we register our licenses I think/hope we are fine.
There are many sessions of which I'd like to access the replays. Usually I end up seeing only two or three of them because I don't make enough time for it, but there are more than 10 that I think I'll find interesting.
...
Looking on YouTube for CodeRage X:
It seems that all (?) the replays are there!
Is that because I have cookies that identify me as Subscription customer, or is this avaiable to everybody?
Anyway. I'm fine now. Thanks.
I am completing the C++ replays. Sorry for the short delay. CodeRage X was great. Right after it completed, I left to visit customers in Asia Pacific region. I am in Sydney right now. Will complete C++ track replays when I am back in the office Monday and will continue uploading the videos.
ReplyDeleteWe will send out thank you emails to attendees very soon. This will give you links to the replay videos for Delphi and C++ tracks.
We have "gated" past CodeRage videos for a time to help track who wants access to the replays. Then after a time, I opened up all the past CodeRage replays to everyone. You can see these links on the CodeRage home page on the right hand side lower column.
David I - in Sydney for meetings and a great Australian Developer Conference yesterday.
Reinier Sterkenburg there are only 5 that are Subscription only.
ReplyDeleteJim McKeeth What makes these stand out from the rest? Where they not open sessions at the time?
ReplyDeleteIt's as if Embarcadero are going out of their way to annoy their paying customers
ReplyDeleteLars Fosdal I didn't select those episodes. It looks like those 5 are more skilled focused, while a lot of the rest are more feature focused. Although that isn't completely consistent.
ReplyDeleteJim McKeeth - I truly don't mind premium content for update subscribers, and think that it is a nice idea - provided that it doesn't take something which was originally put on public display - such as the CodeRage sessions were - and then put it into that limited access zone. Some kicking of managerial shins is in order ;)
ReplyDeleteLars Fosdal I'm a big fan of free and public content, but it is actually really common for webinars to be free while live and then paid for replays. I've paid to attend conferences and then had to pay again for replays. The fact CodeRage is free to attend and has most of the videos free is actually pretty outstanding.
ReplyDeleteJim McKeeth True, but Embarcadero is not in conference business, but development tools. So it makes no sense to provide private content. They will not make more money out of it.
ReplyDeleteNobody is going to buy subscription because of that content. While I understand the desire to "add more value" to subscription, this is kind of wrong way.
Dalija Prasnikar We use the content as a way to reward our subscription customers. It isn't the only way we reward them, and isn't even the main benefit: Maintenance Updates, Continued Maintenance, Technical Support, Major Version Upgrades, Beta Access and Exclusive Content.
ReplyDeletehttps://www.embarcadero.com/products/rad-studio/update-subscription
BTW, Xamarin is also a "development tools" company and they charge almost $2000 to access their online training resources, separate from their development tool licenses and subscriptions. https://xamarin.com/university
Javier Hernández Actually, none of our YouTube videos are monetized. While I fail to see the relevance to this conversation, I appreciate your concern for our business model and sources of income.
ReplyDeleteI'll pass your suggestion along and maybe we can start including ads in our videos in an effort to make you happy.
Jim McKeeth Hm.... maybe it is just me, but there is huge difference between having content worth charging $2000 and providing few videos. Also, like you said that is separate from their development tool licenses and subscriptions.
ReplyDeleteI know that Delphi subscription is more than having additional content. But that is kind of my point. The other value subscription provides is/should be much, much greater than value of few CodeRage videos. Nobody is going to buy subscription because of that content, and nobody is going to perceive those videos like something really worth all the trouble.
You are just making it harder for you, your customers that have right to see that content, and in the process you could be alienating other customers that are not currently on subscription.
It just feels petty. It feels like Emba are narked that they had to give some customers a cheaper price and they are being mean to them. And making everyone suffer. Most of all their own reputation.
ReplyDeleteProbably very few developers actually want to watch these videos anyway. But far more will gripe and moan about it and give Emba a bad name. It seems like Emba have limitless ways to shoot themselves in the foot.
Anytime you can spread the word about your products, you should take it. Ultimately this content is a form of marketing. Making customers pay for marketing is odd.
The more your users or potential users know about your product, the greater its perceived value. For a fixed price, with a greater perceived value, the product has better value for money.
Steve Ballmer got it just right. Developers developers developers.
Which is why 85% of the videos are free for everyone.
ReplyDelete+Jim Which is why the 15% feels petty. You'll not make any more revenue like this, you'll just stir up angst.
ReplyDelete