What's the normal response time for Embarcadero customer support?

-
What's the normal response time for Embarcadero customer support?
I've submitted a case last Sunday but haven't had any response yet.

Also, I can't access the case status because it requires a login which apparently is not accessible with my EDN account credentials.

Comments

  1. Reinier SterkenburgMarch 9, 2016 at 9:24 AM

    Thanks all for your tips and suggestions!
    Just 3 minutes before Jeroen posted his message, I finally received the mesage from EMB that my issue has been solved. And indeed, I am now able to register and use Delphi again. So Marco, you're off the hook :-).
    Sigh.

    ReplyDelete
  2. Joseph MitzenMarch 11, 2016 at 12:20 AM

    Reinier Sterkenburg If that was platinum support, I'd hate to see lead or iron support.

    ReplyDelete
  3. Reinier SterkenburgMarch 11, 2016 at 1:37 AM

    Well, to be honest, what I heard was Platnum support.
    I was also told that on Monday, they switched to a new CRM system and that may have been the cause of some delay. They should be back to 'standard response times' now.

    ReplyDelete

Post a Comment