Got the "operation error. a problem occured during the process." error when installing the new Delphi CE onto *Win7 Home* which has the latest updates.

Got the "operation error. a problem occured during the process." error when installing the new Delphi CE onto *Win7 Home* which has the latest updates.

At first I selected all target platforms, failed with the above mentioned error message.

Then I deselected the Android and iOS targets, failed again.

Then I deselected the macOS target and keeps only the win32/win64 targets, still failed.

Where I can find the installation log files? Thanks. Marco Cantù

Comments

  1. Did you try: "When the "Operation error" occurs, Click "Close". Then, terminate the IDE. Double-click the "RAD Studio 10.2" icon on the Desktop"? It's working for me.

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  2. Сергій Гурін I found that the IDE did installed after closing the installer, but if you click File -> New, it has only two items (project group and text file, IIRC).

    The issue is about installing DirectX, see the log snippets below:

    [INFO ] Launching "C:\Users\Public\Documents\Embarcadero\Studio\19.0\CatalogRepository\DirectX-19.0.31059.3231\DXSETUP.exe /silent"...

    [ERROR] A problem occurred during the process.

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  3. Edwin Yip Do you select proper "Platforms"?
    I can't reproduce your case using Windows7 (ultimate).

    You can check the "Platform Selection" dialog via [Tools | Manage Platforms]
    If you have not selected any platforms, please select platform(s).

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  4. Сергій Гурін I misunderstood you initially - I thought the steps you instructed was to get the installed IDE working, so I didn't tried, but it turned out after doing what you described the installer completed successfully. Thank you very much!

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  5. Edwin Yip Has your problem been fixed? It's good.
    The Сергій's comment is the same as the official information below.
    --
    docwiki.embarcadero.com - 10.2 Tokyo - Release 3 - RAD Studio

    If you encounter an installation error using the 10.2.3 GetIt based web installer during the DirectX installation process, we recommend doing the following:

    1. When the "Operation error" occurs, Click "Close". Then, terminate the IDE.
    2. Double-click the "RAD Studio 10.2" icon on the Desktop.

    ReplyDelete
  6. Takeshi Arisawa Yes, the installation issue has been fixed.

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